Articulate freezing on every action
Feb 15, 2012
Hello everyone. I am using Articulate Studio 09 with Windows XP and Powerpoint 2007. I have been working for the last month on a training and things have been working fine so far. Today, for no apparent reason, Articulate Presenter started to crash and I had to enable again the plugin several times.
The crashes occurs whenever I take any action on Presenter, if I try to click any of the "edit in Engage" buttons, if I try to preview a slide, if I try to go inside of slides properties, anything. I can't do it on a blank presentation either.
Interesting enough, when Presenter crashes, I go to the task manager and I cancel the presenter task and then Presenter finish up the task as it would have been expected.
I have tried several of the suggested solutions like reinstalling the Articulate software, hide slides, etc. Any idea of what is going on here?
2 Replies
Welcome to Heroes, Eloy!
Sorry for the issues you're experiencing. If you've followed the troubleshooting steps outlined here with no success, I'd recommend contacting our awesome support team. They'll be happy to work with you to pinpoint and troubleshoot the issue. You can do that here:
http://www.articulate.com/support/contact/method.php
Thanks!
Thanks for your help, Peter. I just opened a ticket.
This discussion is closed. You can start a new discussion or contact Articulate Support.