Articulate is locking up on me

Hi

Running PP 2007 and the lastest download of Studio 09under Windows 7

Presenter keeps hanging up on me and I have to use Task Manager to stop everything in order to move forward.

When I look inside task manager I see

Annotation Translucency running

my PP running

PowerPoint slide show running

I end task PowerPoint slide show - nothing changes

I end task Annotation Translucency - nothing changes

I end task PP - and I get a document recovery task pane

I choose yes and click o.k.

Then I get a Microsoft Visual Basic window "Can't quite at this time"

I click ok

and I get a PP has stopped workking Windows is checking for a solution to the problem

After which PP restarts and I open the file from the recovery panel to move forward

Any way to avoid

Its is start to happen more and more

Thanks

Roe;lf

3 Replies
Roelf Woldring

I am still running into this problem.

I have tried saving after every Articulate addition.

That seems to reduce the frequency somewhat.

But then this happens again.

I am wondering if this could possibly by a file corruption problem

since it just started the last time I opened Articulate in PP 2007

Roelf

Peter Anderson

Sorry for the trouble, Roelf. See if any of the steps in this article help reduce the frequency of the issue. Otherwise, you may want to contact our support team, and they'll be happy to get to the bottom of things. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!