Articulate not launching

Hi Paul.

I apologize for the difficulty here. I've escalated your case to my senior support team and requested they set up a complimentary web conference with you to help you resolve your issue. You shouldn't have to downgrade your OS to get the software to work so I wouldn't do that if you haven't already done that.

Justin,

The XP is definitely a stop-gap. I need to update some content that is acting buggy with our LMS (completion settings seem to be wonky, not counting some users as complete - I know, a separate issue) and it cannot wait much longer. 

I'll keep an eye out for another response from Support (they are contacting me via my work email of thess@afs.org).

Thanks,

PTH

Hi Paul...

I'm having the same problem... You already saw my post and replied...

I'm in Angola and I'll without Internet for about a week now... If you find some kind of solution would you please let me know...

I'm in the middle of an important work and getting desperate... I´m thinking about format my computer with all the hassle that brings...

My contact is:

jose.antonio.luanda@gmail.com

if in the meanwhile i'll find something i'll let you know as well..

Many thank's

Jose

Support is in contact, which is good. I'm still having IT set up a virtual XP machine on our server on the off chance this is unresolved by tomorrow. I'll post an update once a solution is found.

Thanks,

PTH

Hi Paul,

Thanks for giving me the opportunity to meet with you via a Gotomeeting.  We were able to resolve the issue by installing Update 8 of the Articulate software.

In case anyone else runs into this issue, here's how we were able to determine the cause:

1.  When we double-clicked the Articulate Presenter '09 icon on the Desktop, we received a "unable to find a runtime version to run this application."  This indicated a potential issue with the .NET Framework.

2.  I then looked in the C:\Windows\Microsoft.NET\Framework folder and noticed that Paul had the .NET Framework 4 installed.  This was likely an update that was recently pushed from Windows.

3.  After speaking with Paul, we were able to determine that Update 5 of the Articulate software was installed.  Since .NET Framework 4 support wasn't added until Update 6, this was the root cause of the issue.

4.  Installing Articulate Studio '09 Update 8 resolved the issue

If you run into a similar problem, verify that you're using the latest & greatest version of the Articulate software by using the link below:

http://www.articulate.com/downloads/freetrial-step1.aspx

Thanks Brian - rockstar customer support today. Stay out of the heat.

Best,

PTH