Hi all...I am using the Studio '09 suite and it has been working fine since installing it a few weeks ago, but has now stopped working. I am using PP 2007.
I can launch Quiznaker and engage seperately and all seems to work but presenter won't work and the buttons on the ribbon within PP do nothing? Have done all of the usual restarts of both the apps and computer with no joy.
Thanks Justin. I agree it sounds like something is disabled. However I have already tried all suggestions contained within the article you sent the link to with no luck. All items are enabled and trust center setting as they suggest in the link.
I am at a bit of a loss! I have tried reinstalling Studio suite but it didn't make a difference unfortunately. Any other suggestions?
Hey Justin...screenshot attached. Have worked through the link you sent and no luck so far. Have reinstalled Studio '09. Needed to get some work done so installed it on a different machine but seems it wouldn't let me register it saying it exceeded the license number :-( a bit frustrating to say the least.
Will reinstall PP as well and see if that helps. Thanks again. All thoughts are welcome
To use the software on a different machine you would need to deactivate it from the machine it's currently on. You can do that in Help -> Deactivate Articulate Presenter.
What I would do at this point is submit a case. Please let me know the case number and I'll make sure you get this fixed.
Hi I am having this problem too. The buttons are appearing in PP but do nothing when clicked. I have tried re-installing, re-starting computer and checking disabled add ins as you suggest above.
7 Replies
Hi Michael. I would take a look at this article. The symptoms you are describing sounds like something got disabled:
http://www.articulate.com/support/presenter09/kb/?p=1060
Thanks Justin. I agree it sounds like something is disabled. However I have already tried all suggestions contained within the article you sent the link to with no luck. All items are enabled and trust center setting as they suggest in the link.
I am at a bit of a loss! I have tried reinstalling Studio suite but it didn't make a difference unfortunately. Any other suggestions?
Thanks again
Michael
Can you upload a screenshot of your add-ins? Also, I would try this:
http://www.articulate.com/support/presenter09/kb/?p=2425
Hey Justin...screenshot attached. Have worked through the link you sent and no luck so far. Have reinstalled Studio '09. Needed to get some work done so installed it on a different machine but seems it wouldn't let me register it saying it exceeded the license number :-( a bit frustrating to say the least.
Will reinstall PP as well and see if that helps. Thanks again. All thoughts are welcome
Michael
To use the software on a different machine you would need to deactivate it from the machine it's currently on. You can do that in Help -> Deactivate Articulate Presenter.
What I would do at this point is submit a case. Please let me know the case number and I'll make sure you get this fixed.
http://www.articulate.com/support/contact/method.php
Hi I am having this problem too. The buttons are appearing in PP but do nothing when clicked. I have tried re-installing, re-starting computer and checking disabled add ins as you suggest above.
Any help would be much appreciated
Many thanks
Clara
Hi Clara and welcome to E-Learning Heroes!
If Articulate Studio '13 isn't working properly, a simple repair may fix the problem.
If that does not help your issue, then you will need to try the solution here.
This discussion is closed. You can start a new discussion or contact Articulate Support.