Articulate Presentations sticking

Welcome to the community, Vicki!

Sounds like the issue is pretty random, correct? Are the users reporting this issue viewing the presentation multiple times, or does this happen for users that are viewing the presentation for the first time?

If they're viewing the project multiple times, it might help to clear their browser cache. 

Also, it sounds like you're able to reproduce this on your end, but I'm not entirely clear if that's the case. If you can, are you able to try testing the project on a different server/host? 

It might help to test the project on SCORM Cloud or Tempshare, just to see if the issue might be related to the LMS.

Let me know how it goes!

Thanks and welcome again Vicki :)

Hi Christine,

I have been able to reproduce this on my end.  It happened for me on first view, but I'm also checking with faculty to see if it is occurring after multiple views.

When trying to upload the presentation to Tempshare, I received the error: "Sorry, we were unable to publish this file".  It's 8mb. 

Hi Vicki,

Thanks for getting back to me!

If you'd like, you're welcome to share the project with us. We'd be happy to take a look and see if we see the same thing on our end. 

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks again!

Hi Christine,

I just submitted a ticket # 00339254.  

Thank you for following up.

Vicki

Hi Vicki,

Thanks very much! Looks like we got it. Someone should be in contact with you soon.

I'll keep an eye on this as well and try to follow up with you here on the forums.

Thanks again :)

Christine

Hi there.  Was there ever a cause or resolution found for this reported issue?  

We have a subset of users that are running into something that sounds very, very similar.  Random pages in a course appearing to lock up or stick and users not being able to advance past that page.  Browser doesn't seem to matter as I have been given screenshots in Chrome, IE8, and IE9.  Seems to happen more on slides that have a QuizMaker object on them, but has happened on other slides.  Users returning to the course after exiting are still stuck at the same page.  The page loads the nav bar and a blank content frame with 0:00 as the slide time when this occurs.

I have not been able to reproduce the issue nor have any of our support people and it seems to only being happening to users in specific work groups in one or two of our many offices (no other group is reporting issues).  The issue almost seems to be consistent with a network timeout happening in the background preventing files related to the next slide from loading properly but I have not been able to confirm.  But I saw this post and it sounds similar enough to ask.

Hi Ian! I'm not sure if Vickie is subscribed to this thread or not, but I just wanted to mention that our support team was not able to reproduce her issue and it seemed as if it was possibly related to her Blackboard LMS, but we have not heard from her again to verify.

Thanks Leslie.

I have a feeling this is more related to this user groups network than anything else, but thought it was worth a quick ask.  We have literally thousands of Articulate courses and no one else is reporting any issues but this small group. 

That would make sense as well.

Sorry - I was not subscribed to this thread.  I just received another email from a different faculty member noting the same issue.  We have a ticket open with Blackboard Support.  No resolution as yet.

Hi Vicki - I'm not sure that I understand your question. Was that directed at Ian?