"Articulate Presenter '13 has stopped working"

I am running Windows 7 Enterprise 64 bit

Microsoft Office Professional Plus 2010 32 bit

Intel i5-3470@3.2GHz - 8GB ram

Articulate Studio '13 (only Presenter installed) Trial

All add ins aside from articulate are disabled in PowerPoint

My user account is an administrator

This error occurs whenever anything is clicked in the Articulate tab, and it crashes PowerPoint with it.

let me know if there is any more information I can provide.

Thank you for your assistance.

9 Replies
Margaret Turek

I have a similar issue (the same message as the user above). First I had known issue with Flash 16.  I have re-installed (few times already) entire Studio 13 and the message "Articulate Presenter 13 has stopped working" is coming up every time i open PowerPoint. Very irritating.

Here is the error:

Problem Event Name: CLR20r3
Problem Signature 01: articulate.presenter.exe
Problem Signature 02: 7.5.1412.920
Problem Signature 03: 5487686c
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.18444
Problem Signature 06: 52717edc
Problem Signature 07: 57b0
Problem Signature 08: 5c
Problem Signature 09: XA4DOD5HT1OC5LJZU2D2HNDS3LIDCJE4
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

What should I do to fix this problem. This just came out of nowhere. Everything worked few days ago. Please HELP!!!! :-(

 

Margaret Turek

Now I have the Flash Player problem again. I have Flash Player 15 installed but Articulate keeps showing the message: "Flash Player 10 or higher is required to to run Articulate Presenter 13." I spend all day troubleshooting Articulate. I am starting to dislike this software! Disappointing. HELP!

 

Leslie McKerchie

Hi Margaret! Sorry to hear that you are having such difficulty.

I do know that the: Problem Event Name: CLR20r3 error is typically a windows registry error.

You may need to reach out to our support team to check windows event logs if needed.

I would recommend following the instructions here to get your software working properly again.