Articulate Presenter '13 mailto link not working in Google Chrome

Jan 06, 2016

The mailto hyperlinks in my Articulate Presenter course cause Google Chrome to close upon clicking them. Has anyone encountered this issue before? Any workarounds?

15 Replies
Nicole Sarmiento

Hi Leslie,

Thank you for your response!

Here's a sample. I tested this on SCORM Cloud and upon clicking the email link, an Outlook window does open (which is how it should work) but at the same time, it closes the actual course window. I'm not sure if there's another way to place a mailto link in PowerPoint other than to actually highlight the text, right-click, click Hyperlink.

Crystal Horn

Hi Dave.  I just checked in on your case, and it sounds like they are treating this behavior as a bug.  I understand that you need to make some decisions for your client about how to continue with this course.

I would recommend using a workaround to the mailto: links for the immediate future.  We like to resolve issues as quickly as possible, but I wouldn't want you suffering for a fix if you can move forward with your work in another way.

Let me know if that at least gives you some direction, and thanks again for the opportunity to help!

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