Articulate presenter 360 showing black lines in rightside and bottom

Hi IT Mitr,

I'm happy to work with you to find the cause of those lines!

• Do they appear in any project or just this one? 
• Is it happening during preview, in the published output, or both?

Feel free to share the Articulate Package for me to test and try to reproduce. You can attach it as a reply in this public discussion or use this private upload link.

https://articulate.com/support/upload/ELH?case_number=02412964&first_name=Abhilesh&success=true

Uploaded the package.

I appreciate the opportunity to test the file, IT Mitr!

I'll take a closer look and report back in our case. Talk soon.

We are having lots of issues in LMS HTMl5 package.

1. Image and Text are looking blur
2. Finished Button not working in Quiz result.
3. Video in first screen not auto playing showing play button. 

Hi IT Mitr!

I've quickly looked at your case, and we are still waiting on the Articulate Package. Once we receive that file, we'll start looking into these issues.

Uploaded

Please let me know solution for about above issues.

Hello IT Mitr,

Thank you for the extra clues above!

It looks like the LMS published output came through instead of the Articulate Package zip file. 

This is the source file for Presenter courses that contains a copy of the entire Presenter project, including the PowerPoint file, the Presenter file with audio/video resources, quiz files, and interaction files. It allows us to dig into the settings within Presenter.

Here are the steps to create this specific package and a quick video demo. Then when you're ready, simply upload this newly created zip file through this unique upload link:

• Upload Link for Case 02412964

Looking forward to testing!

Package added

 Quiz maker files

Hi IT Mitr!

Thank you for sharing your files! I've tested your project, and I'm not seeing the black lines on the right-side and bottom. However, I'm seeing the Engage interactions aren't playing. I'm sharing these files in your case and then I'm going to escalate your case to our Support Engineers. They'll continue the conversation via email in your support case.

I understand the black line may not be visible at your end. However, the same is visible at our end and it would be great if the same could be checked as part of the resolution from your end. Thanks for your support.

Please see image

Thanks for the additional information, IT Mitr.

I see that Eric has e-mailed you to get the Presenter Package from you:

• Here's how you can create an Articulate Package of your presentation
• Upload the zip file to Eric privately in your support case via this link

Re added package.

Hi IT Mitr,

Thanks for providing the zipped package! I'll be sure to share it with our support team, though I just reviewed your case and noticed that you haven't replied to any emails our support engineers have sent you.

Are you not receiving them? 

Be sure to check your Spam/Junk folder to see if our email has been moved to this folder. If it has, please move the mail from your Spam/Junk folder and add the contact as a safe or allowed sender in your Spam/Junk settings and also add the sender as a contact in your address book.

If you can't locate our email on this folder, please ask your email administrator to add support@articulate.com to your allow list. We're standing by to help resolve your support request.