When I try to preview a slide I get a blank white screen. I have been using presenter for more than 1 year and this the first time I have encountered this problem. I have restarted my computer several times and updated flash on IE but still have the same issue. What else do you suggest?
I apologize, I didn't hit refresh before responding so I missed your subsequent notification.
Please be sure that your player is auto-updating again.
According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want: -Allow Adobe to install updates -Notify me to install updates -Never check for updates Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.
Yes, it is Windows 10. I did not see that KB.... software, but I uninstalled Flash, restarted, and it didn't help. I installed an old version of Flash after that (restarted) and that has not helped either.
Well dang! You are absolutely welcome to work directly with our support team here. Perhaps they would be better able to assist you since the common solutions are not working for you.
Once you rolled it back, did you re-start your computer and then it wasn't working in Engage? I'm wondering if your system auto-updated in the background without you knowing.
Perhaps check to see if the KB is updated again using the same process as outlined above.
You are exactly right! I didn't realize it had re-updated. I followed the above procedure again and it worked. (Now to follow the second half to avoid the re-updating in the future.)
Thanks for your help!! What could have caused hours of frustration was dealt with very rapidly thanks to the marvelous ELearning heroes.
I'd expect everything to be back in tip-top shape after going through those steps, and if you're still running into issues we'll want to get you into a support case with our Support engineers right away so they can dive a bit deeper in offering you one-on-one support. You can reach out to them here, but they'll want to know and double check that you went through those steps first.
The linke Dave shared is correct in terms of how to roll back to the previous Flash version that would allow preview to work - but we've also heard from Windows that the Windows 8 update will be released Tuesday (tomorrow) so fingers crossed that holds true. We'll keep folks posted once we know any additional information.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
24 Replies
See here for info on a fix for this issue.
Hi Janet!
Looks like Michael has popped in to assist you here, and that is applicable for Studio '13 as well.
I will add this thread for our team and so that I can follow up when applicable.
What if you don't see the "KB3132372" program?
I uninstalled Flash and restarted, but the issue is still there.
Hi Jon!
Are you utilizing Windows 10? That's where that comes into play. Take a look at this Microsoft article if you need assistance with that.
If not, be sure that you are following the instructions for your operating system.
Hi Jon!
I apologize, I didn't hit refresh before responding so I missed your subsequent notification.
Please be sure that your player is auto-updating again.
According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want:
-Allow Adobe to install updates
-Notify me to install updates
-Never check for updates
Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.
Yes, it is Windows 10. I did not see that KB.... software, but I uninstalled Flash, restarted, and it didn't help. I installed an old version of Flash after that (restarted) and that has not helped either.
Well dang! You are absolutely welcome to work directly with our support team here. Perhaps they would be better able to assist you since the common solutions are not working for you.
Will do. Thanks.
Rolling back the update worked for me for my Windows 10 machine.
Can somebody post back when this is 'fixed'? I hate not have critical updates not applied.
Rolling back the update worked for Quizmaker 13, but not for Engage 13. Hm....the plot thickens!
Hello,
Once you rolled it back, did you re-start your computer and then it wasn't working in Engage? I'm wondering if your system auto-updated in the background without you knowing.
Perhaps check to see if the KB is updated again using the same process as outlined above.
Just a thought!
I'm still monitoring this thread :)
You are exactly right! I didn't realize it had re-updated. I followed the above procedure again and it worked. (Now to follow the second half to avoid the re-updating in the future.)
Thanks for your help!! What could have caused hours of frustration was dealt with very rapidly thanks to the marvelous ELearning heroes.
Sent from my iPhone
Happy it worked for you! :)
Hi Dave! Thanks for popping in and assisting Susan here, much appreciated.
Also, this thread is flagged so that we can provide an update when applicable and you are probably subscribed to the thread :)
It a bit of a drag as I use Chrome and it auto-updates Flash..... I hate using IE and Firefox though!
I'm a Chrome fan myself Dave :) Hopefully we will have an update to share with you soon.
Hi all,
Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated.
Follow the directions in the link above for your version of Windows to check for and install the latest updates.
We're waiting for additional information in regards to Windows 8.
Hello,
If we follow the process, does that mean we are good to go without these problems?
Thanks for keeping an eye on 'us'!
Cheers,
Dave
Hi Dave,
I'd expect everything to be back in tip-top shape after going through those steps, and if you're still running into issues we'll want to get you into a support case with our Support engineers right away so they can dive a bit deeper in offering you one-on-one support. You can reach out to them here, but they'll want to know and double check that you went through those steps first.
Any news on the Windows 8 fix yet?
Hi Jennifer,
Although the post above doesn't mention Windows 8, there is a fix for it on the same page.
So you don't have to troll the post again, CLICK HERE to be taken to the Articulate Product Support page and you'll see it there.
I hope that helps and good luck!
Oh....and when I updated my computer it literally took HOURS!
Cheers,
Dave
Hi Jennifer,
The linke Dave shared is correct in terms of how to roll back to the previous Flash version that would allow preview to work - but we've also heard from Windows that the Windows 8 update will be released Tuesday (tomorrow) so fingers crossed that holds true. We'll keep folks posted once we know any additional information.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.
This discussion is closed. You can start a new discussion or contact Articulate Support.