Articulate Presenter causes PowerPoint to crash constantly

Hi all,

After I updated Articulate to the latest version and install Ms. Office 2013 x64bit. I can no longer user powerpoint to open any file.

I tried to uninstall Articulate Studio, and test powerpoint to see if it's working properly. Yes, indeed. it is. But after I reinstalled Articulate Studio (latest update), the crash occurs again. I can not working on anything right now.

Do you have any solution for it?


35 Replies
Eli Sanders

I am very interested in this software but I downloaded the free trial, both as a direct download and as a zip file.  I cannot enable the Articulate Presenter add-in in PowerPoint 2013 and get PowerPoint to work at all.  I see that most fixes for this problem ask users to reinstall Microsoft Office, which is a time-prohibitive process.  I cannot spend a day trying to get your software to place nice with my computer.  Too bad.  This software look like it has potential and I'm in a position to make software recommendations for my institution.  I had a friend who has no need for this software download it to his computer and he got it to work right away.  (Same version of Office.)   A shame really.

Leslie McKerchie

Hi Virak!

I have shared with our support team, via your case, that you are still having difficulty, so they should be reaching out to you soon.

Hi Eli!

For users that have an issue with the add-in, a simple repair usually helps. Most of the issues that remain are system dependent and our support team would be able to assist you as well.

Shyam Mourouvapin

Hi guys,

I am new to this forum. I just purchased Studio 13 about 6 months ago. I have been reading extensively about the PPT crash and I tried every single thing mentioned here and in other forums. So here is what I did:

uninstalled/ reinstalled office 2013 (32 bit)

uninstalled/ reinstalled Studio 13, (update 5 too)

Uninstalled KasperSky 2014

Nothing seems to fix the problem.

Also I have the same Office installed on my Surface pro 3 and Presenter works in that machine. My new Dell (Windows 8.1) is not supporting this? Can somebody tell me what can get my Articulate Presenter to work?

I have spent nearly 3 days reading, installing and uninstalling programs!

Please help

Leslie McKerchie

Hi Alanna!

Sorry to hear that you are having some difficulty.

You mention the newest version. Have you recently upgraded? Are you utilizing the most recent update to Presenter '13, which is Update 7? If not, I'd advise that you download the update.

If you are on Update 7, I'd advise a repair of your software.