Articulate Presenter error

Continuing to get the error message: "Online presentations aren't supported. Save a copy to your local drive," whenever I attempt to click on any of the articulate icons. Currently have no access to any of the articulate tools but the rest of Powerpoint is working.

I created a new Powerpoint and saved it offline. Message continues. Any ideas?

2 Replies
Ashley Terwilliger

Hi Andrew,

Sorry, we missed this last week!  You can always connect with our Support Team for more immediate assistance, as I saw you're on a 360 Teams account so you have access to live chat support. 

I did see that Renson shared some details with you on working locally, and I also wanted to check what version of Office you're using? You'll want to use one of the supported options listed here. 

Also, I know a few folks saw this error message in Presenter 13 when attempting to add Articulate Presenter resources to a PowerPoint presentation that's saved in your Microsoft SkyDrive account. In those situations you'll see this error message:

"Online presentations aren't supported. Save a copy to your local hard drive to continue."

 

To publish an online presentation with Presenter, do the following:

  • Go to the File tab on the PowerPoint ribbon, and choose Save As.
  • Browse to a location on your local computer, and click Save.
  • Now you can add Presenter resources and publish.

Let me know if the above error matches what you saw and if those directions help!