Articulate Presenter is very 'delicate' and keeps crashing

Apr 02, 2012

We're using Articulate 9, and Microsoft PowerPoint 2010, on a machine running Windows Vista and 4gb of memory. If I have pretty much any other program running at the same time, Articulate hangs or fails. If I receive an IM via Office Communicator, or someting generates a pop-up, Articulate fails. If I try to do anything other than sit and watch Articulate for 15 minutes while it works it's way through 50 slides, it fails. Is it just me? Actually, I know it's not just me as I have a dozen other developers here who see the same thing.  What's up with that??

1 Reply
Peter Anderson

Hey Dirk, welcome to Heroes!

Sorry to hear about the frustration you're experiencing. Have you had a chance to review our article that addresses unexpected behavior? If not, there are some steps in there that you can take to improve the performance of your software. If the issue persists, please feel free to submit a ticket to our support team so they can work with you to get things functioning the way they should. Thanks!

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