Articulate Presenter PowerPoint Add-in not working since latest PP update (and crashing PP on exit)

Nov 13, 2020

Alexis MacMillan
By Alexis MacMillan

Since the last Microsoft 365 Office update, PowerPoint has been crashing every time I exit.

I have found the culprit by trial and error... and it's the Articulate Presenter PowerPoint Add-in.

The bigger issue than PP exit crashes is that the Add-in is not working at all now. I had big plans to use it to create visuals with my Articulate characters for an upcoming Rise course. Help!

1 Reply
Katie Riggio
over 3 years ago11/16/20 at 6:20 pm (UTC)

Hi Alexis,

Thanks for reaching out. I'm happy to step in!

If you haven't tried already, let's give Studio a full repair and check your PowerPoint settings:

If Presenter keeps crashing after those tactics, let's connect you with our talented Support team. Use this link to get started!

This discussion is closed. You can start a new discussion or contact Articulate Support.