Articulate presenter - video recording in ppt - unable to see the video while recording

Aug 15, 2018

Hi All,

I have recently updated my windows 10 and MS office. With the new update, while recording a video through articulate presenter, I am not able to see my vide while recording. Though it records my video, unable to see the video while recording makes it difficult. 

Though this works file with the previous versions and has the issue only with the latest version. I have contacted Microsoft but they are unable to provide any solution as this is a 3rd party add-in.

Just to let you know, I have tried all installations and reinstallations and also have also done the factory reset to my PC and is very sure, there is a software glitch with it with the new windows/office updates.

can anyone assist me with it? Kind of urgent.

 

Thanks,

Satya

 

1 Reply
Ashley Terwilliger-Pollard

Hi Satya,

I'd like to help, but I need a bit more information from you.

You mentioned you're on Windows 10 with the latest Office (is that Powerpoint 2016?) can you also let me know what version of Presenter you're using?

It sounds like you're also recording a video that's already on your screen? I wanted to confirm what exactly you were recording and how you were doing so. 

Let me know and I can point you int he right direction from there! 

This discussion is closed. You can start a new discussion or contact Articulate Support.