Are you working with any files that aren't on your local hard drive, by any chance? Try to make sure you're working locally when publishing from a project.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you still have trouble with this, please try creating a new, blank presentation. Does the new presentation publish successfully, or does it freeze as well?
3 Replies
Hi Sarah and welcome to E-Learning Heroes!
Are you working with any files that aren't on your local hard drive, by any chance? Try to make sure you're working locally when publishing from a project.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you still have trouble with this, please try creating a new, blank presentation. Does the new presentation publish successfully, or does it freeze as well?
Thanks!
Hi, I tried all those things and in the end we uninstalled Articulate and reinstalled on a different computer. That seems to be working.
Thank you,
Hi Sarah,
Thanks for checking the file location. I'm also glad to hear that you were able to get it up and running on another machine.
If you decide you'd like to use the original machine, I'd be happy to continue troubleshooting the software with you.
In either case, have a great day! :)
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