Articulate refuses to do anything

Oct 06, 2014

As soon as I open try to use Articulate Presenter in PowerPoint,a window pops up saying,"There are no updates available at this time." Then as soon as I try to edit audio, or even click on ANY articulate button, the loading icon briefly appears then acts as if I never clicked on anything. I have closed the program, restarted my computer, shutdown my computer and waited a few minutes, and even tried to open a presentation that previously worked and now doesn't.

16 Replies
Nan Grupe

Hi Leslie,

I'm having a similar issue as Brandon. My presenter is not working at all. I'm working in a new module that has both engages and quizes that were all working until last week. They work in the individual icons on my desktop, but not in the module. I have checked my other completed modules and they're not working either.

I have Windows XP and read the directions for repairing Studio 13. I tried to reinstall, but received the message that it was already installed. My Help Desk is afraid to uninstall because they think I might lose everything I've done in the nearly complete module I'm working on. Can you help? Thanks.

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