How do I get the Articulate Ribbon to show in PowerPoint 2010? I have tried the suggestions below and I don't have the George! add-in as other posts have suggested. I have also tried launching Articulate on its own and it still doesn't show. Suggestions?
I am using 32 bit office. I double checked. I think it has something to do with the fact that the Add-ins show that the are "COM Add-In". When I go to File > Options and then press COM-Add In and try to Add them in, they say that they are Not Loaded and that there is a Run-Time Error occuring the loading of the COM - Add Ins.
Articulate worked fine with Office 2007. Any suggestions?
Sorry to hear you were having trouble with this. I know it's been a bit (most of us were off of the forums for the holiday), so I just wanted to check in with you and see if you're still having trouble with this.
If everything's set up properly, the ribbon should work with Office 2010 32-bit.
If your Presenter ’09 menu is not longer visible, the Articulate add-ins may be inactive or disabled in PowerPoint. Please see the following article for steps to correct this issue:
If that doesn't help, or you've already tried those steps, you might want to go ahead and follow the troubleshooting steps outlined in the following article:
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
If your Presenter ’09 menu is not longer visible, the Articulate add-ins may be inactive or disabled in PowerPoint. Please see the following article for steps to correct this issue:
Christine - I tried the link you listed for inactive or disabled add-ins, but it only covers how to handle disabled ones. My ribbon is inactive and I don't see how to make it active again. It's not disabled--when I select the disabled list, it's not there.
I went into the COM Add Ins and check Articulate Presenter Communicator and Articulate Presenter Ribbon but they won't stay checked. As soon as I click okay, exit and then re-open PowerPoint, it's unchecked again.
Hi Marjorie! Christine is currently in another position here at Articulate and does not make it back to the forums often.
Pete is correct though, and those directions were outlined above as well:
If that doesn't help, or you've already tried those steps, you might want to go ahead and follow the troubleshooting steps outlined in the following article:
7 Replies
Are you using 32bit office?
I am using 32 bit office. I double checked. I think it has something to do with the fact that the Add-ins show that the are "COM Add-In". When I go to File > Options and then press COM-Add In and try to Add them in, they say that they are Not Loaded and that there is a Run-Time Error occuring the loading of the COM - Add Ins.
Articulate worked fine with Office 2007. Any suggestions?
Hi there Danielle!
Sorry to hear you were having trouble with this. I know it's been a bit (most of us were off of the forums for the holiday), so I just wanted to check in with you and see if you're still having trouble with this.
If everything's set up properly, the ribbon should work with Office 2010 32-bit.
If your Presenter ’09 menu is not longer visible, the Articulate add-ins may be inactive or disabled in PowerPoint. Please see the following article for steps to correct this issue:
Enable Inactive or Disabled Add-Ins in PowerPoint
If that doesn't help, or you've already tried those steps, you might want to go ahead and follow the troubleshooting steps outlined in the following article:
Unexpected or erratic behavior in Articulate Studio '09
If the issue continues, it might be best to contact our support team:
Submit a Support Case
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thanks!
Christine - I tried the link you listed for inactive or disabled add-ins, but it only covers how to handle disabled ones. My ribbon is inactive and I don't see how to make it active again. It's not disabled--when I select the disabled list, it's not there.
I went into the COM Add Ins and check Articulate Presenter Communicator and Articulate Presenter Ribbon but they won't stay checked. As soon as I click okay, exit and then re-open PowerPoint, it's unchecked again.
Danielle, I know this is a big PITA, but you might reinstall Office. It's a fussy application and it everything isn't just so, well you know!
Hi Marjorie! Christine is currently in another position here at Articulate and does not make it back to the forums often.
Pete is correct though, and those directions were outlined above as well:
If that doesn't help, or you've already tried those steps, you might want to go ahead and follow the troubleshooting steps outlined in the following article:
Unexpected or erratic behavior in Articulate Studio '09
If the issue continues, it might be best to contact our support team:
Submit a Support Case
This discussion is closed. You can start a new discussion or contact Articulate Support.