I installed Articulate Studio '09 onto my PC after upgrading to Windows 10 and now I realize that they are not compatible. Not surprised! But I can't get Articulate Studio '09 to uninstall.
Using the control panel (Programs>uninstall a program) launches the "INSTALL" routine instead of the uninstall.
So I guess I have to do this manually? Do you have some process steps?
Just a thought, before uninstalling have you try to run the "solve compatibility issue"?
That is done by right cliking on the program you want to run on Windows 10, on the menu that shows select the option "Solve Compatibility Problems". I think what it does is that Windows will try to run it as if it was running under Windows 8.
Thanks BUT I was able to find those specific directions on the forum before I posted my query. And as I said the steps do not lead to an uninstall routine but rather to an install. You would think unchecking the box for one of the apps would lead to an uninstall but it only controls which ones are installed. I think there's probably a more manual process for uninstalling. Or maybe the programmers have created an uninstall routine similar to the Norton's removal tool. I tried to contact Gabe but when I click on the contact button I was instructed to post here so everyone could benefit.
Hi, Larry -- Thanks for the update. At this point, I think it would be a good idea for one of our Support Engineers to assist you further. Please use this form to create a ticket and someone from that team will reach you shortly. I will be on the lookout for your case to follow along and will share updates here in the thread for others who may encounter the same issue.
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Hi, Larry -- Sorry to hear you are having issues. Please see this information on how to Uninstall Studio '09 and let us know if issues persist.
Just a thought, before uninstalling have you try to run the "solve compatibility issue"?
That is done by right cliking on the program you want to run on Windows 10, on the menu that shows select the option "Solve Compatibility Problems". I think what it does is that Windows will try to run it as if it was running under Windows 8.
Thanks for your suggestion, Marianela! Hopefully Larry can let us know if he is all set or still needs additional assistance. :)
Hey All.
Thanks BUT I was able to find those specific directions on the forum before I posted my query. And as I said the steps do not lead to an uninstall routine but rather to an install. You would think unchecking the box for one of the apps would lead to an uninstall but it only controls which ones are installed. I think there's probably a more manual process for uninstalling. Or maybe the programmers have created an uninstall routine similar to the Norton's removal tool. I tried to contact Gabe but when I click on the contact button I was instructed to post here so everyone could benefit.
Hi, Larry -- Thanks for the update. At this point, I think it would be a good idea for one of our Support Engineers to assist you further. Please use this form to create a ticket and someone from that team will reach you shortly. I will be on the lookout for your case to follow along and will share updates here in the thread for others who may encounter the same issue.
This discussion is closed. You can start a new discussion or contact Articulate Support.