Articulate Studio 13 issues

Feb 25, 2015

I certainly hope that someone has some assistance they can provide.  I have been using Articulate Studio for a couple of years,  upgraded to Studio 13 a few months ago (I think) and most recently installed Storyline.  In the past couple of months I have not been able to get Studio 13 to work properly.  I open power-point to work on a file, save it (to my hard drive), when I click on the Articulate menu I get an error message stating that the Articulate presenter project cannot be upgraded to Articulate Presenter 13.  This happens with a brand new power-point created in the latest version.  The Articulate help desk suggested that I wipe my entire operating system and start fresh, which the IT person here is not inclined to do. I did reinstall Microsoft office and Articulate. Has anyone else had this issue and if so, what did you do to fix it?  After I got help from the Articulate help Desk the program worked for about two weeks and today it is once again not working at all. Amy

 

 

 

 

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