Articulate Studio '13 Not seeing/allowing engage to be created OR inserted

Sep 29, 2015

My colleagues and I are having a major issue that just presented itself over the past couple of days.

I know that there is an issue with the Flash Player bug, however this seems to be independent of this issue (or not).

When attempting to add/insert, or import an engage file PowerPoint looks as though it is loading the engage piece, but then it disappears - doesn't put a placeholder despite creating the engage file. Of course, trying to insert doesn't work so we are in this loop.

If anyone else is experiencing this, it would be helpful to hear some suggestions. My colleague is on the phone ($$$) with Platinum support as we speak and I will let you know what I find out.

 

Todd

1 Reply
Christie Pollick

Hi, Todd -- So sorry to hear of the issues you are encountering, and yes, please feel free to share the details of your conversation with Platinum Support after it has concluded. My first thoughts were going to be to ask if you are working locally on your C: drive, and in case you have not reviewed it yet, this article on Unexpected or Erratic behavior can be helpful (plus, it includes the link to a page with a simple repair that often does the trick). 

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