Articulate Studio/Presenter 13 Slows my Powerpoint 2017
Apr 03, 2017
The only way for me to productively work in powerpoint is to uninstall Articulate Studio/Presenter 13. When I uninstall articulate, powerpoint works perfectly fine.
When Articulate is installed and I type the word "five," I have to wait between 7-10 seconds for the letters to appear on the screen. When I remove articulate and type "five" - the letters appear instantaneously.
If I use the articulate tab and try to access audio editor it can take 60-120 seconds to open. Its like that for everything when articulate is installed (even if I am not using articulate).
Here are features of my computer:
RAM: 8.0, System Type: 64-Bit, Windows 10, Powerpoint 2016, 136 GB of free space.
My IT department attempted to solve the issue and they couldn't. Said its a software issue. I didn't experience these issues until I upgraded to Microsoft Office 2016
I've tried these:
https://articulate.com/support/article/how-to-repair-articulate-studio-13
https://community.articulate.com/discussions/articulate-presenter/presenter-13-slow-response-time
7 Replies
Hello Orlando - Sorry to hear that you are having difficulty getting your Presenter to work properly. I noticed you did some troubleshooting on your own, and thanks for letting us know. Interesting that the problem began when you upgraded your software. This article takes your troubleshooting a few steps further if you'd like to take a look. Otherwise, it may be best to work directly with our support engineers here to see what may be going on.
Thanks, I will contact your support engineers.
Thanks Orlando - I see where you reached out to our team (01049900) and you should be hearing from someone soon.
I will follow along as well.
Hello Orlando - I just popped in to check on your case and it looks like Robert has reached out to further assist you.
Yes, I will try what he provided later. Thanks
I am having the same issue! It is causing me to rethink Articulate and move to a diff application. I can't get anything done. It takes forever to get anything done.
Please help!
Rob
Hi Rob,
This discussion is quite a bit older, so I'd want to start from scratch with you to narrow down what issues you're seeing and get you back up and running!
Let me know from there and we can continue troubleshooting!
This discussion is closed. You can start a new discussion or contact Articulate Support.