I am using a Mac with Lion, Paralells 7, and MS Office 2010 and despite all of the help from Articulate and Parallels (both have been great) every time I restart my viitual machine, the Articulate tab disappears. Sharing is off and I just had the Mac store guys expand my VM disk space. Ideas anyone?
Sorry to hear about the issues you've been experiencing. I just reviewed your case, and am curious to know if you were able to get this resolved over the weekend. Hope so! Let us know...
Thanks for asking! I actually took my Mac in and let the shop increase my virtual sides memory and check everything out. They said it was working when I picked it up but when I tried it at home, the tab was gone. I think that they restarted the VM to check but did not restart the computer, possibly. They did tell me that there was a message stating PowerPoint was loading each time it started that did not seem right to them.
I have taken it back to them and I am waiting to hear something today. I have never had any problem with running anything on the virtual machine until now and I really don't find anything unusual. I'm hoping the Apple guys can figure it out.
It really runs faster on the Mac VM than a Windows unit.
That's definitely unusual behavior. Hopefully everything will be running smoothly when it's returned to you, but if not, please don't hesitate to come on back here and we'll do what we can to figure things out. Thanks, and good luck!
Been there, done that! The shop called and said they are going to create a new VM and reload Windows 7. They think there is a problem with my Windows 7 because they tried it on a different computers virtual machine and it worked.
Well, this is just getting better. I'm working on my Windows unit and I tried to load the Flip Card Quiz from the downloads and now I am getting the following error. I uninstalled, restarted and reinstalled but I still get it. Any ideas?
Looks like something was not installed correctly. I'd recommend opening a case, and if you can get me your case number, I'll be sure to escalate it to the right department. Sorry for the frustration, but thanks for your patience
Well, it appears the issue was something to do with Windows 7. I had no known issues other than the Articulate tab disappearing but after the shop loaded Windows 7 on a new VM and reloaded the software, it works. There seems to have been some problems maybe caused by the fact that I upgraded from XP based on what the "shop guy" said he found. After about five or six calls to Microsoft, they told him how to get it fixed. Hope that helps someone else!
Now, I finally get to play some more with the software! I'm creating some new quizzes. And, thanks so much for so many wonderful tutorials! They are descriptive, short, and very informative!
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Hi Ellen, welcome to Heroes!
Sorry to hear about the issues you've been experiencing. I just reviewed your case, and am curious to know if you were able to get this resolved over the weekend. Hope so! Let us know...
Hello Peter,
Thanks for asking! I actually took my Mac in and let the shop increase my virtual sides memory and check everything out. They said it was working when I picked it up but when I tried it at home, the tab was gone. I think that they restarted the VM to check but did not restart the computer, possibly. They did tell me that there was a message stating PowerPoint was loading each time it started that did not seem right to them.
I have taken it back to them and I am waiting to hear something today. I have never had any problem with running anything on the virtual machine until now and I really don't find anything unusual. I'm hoping the Apple guys can figure it out.
It really runs faster on the Mac VM than a Windows unit.
Thanks for the update, Ellen!
That's definitely unusual behavior. Hopefully everything will be running smoothly when it's returned to you, but if not, please don't hesitate to come on back here and we'll do what we can to figure things out. Thanks, and good luck!
Hi Ellen,
Not sure if you've had a chance to see it yet, but you may want to take a look at our article on using Articulate with Parallels.
Been there, done that! The shop called and said they are going to create a new VM and reload Windows 7. They think there is a problem with my Windows 7 because they tried it on a different computers virtual machine and it worked.
Sounds good, Ellen. Keep us posted
Well, this is just getting better. I'm working on my Windows unit and I tried to load the Flip Card Quiz from the downloads and now I am getting the following error. I uninstalled, restarted and reinstalled but I still get it. Any ideas?
Hi Ellen,
Looks like something was not installed correctly. I'd recommend opening a case, and if you can get me your case number, I'll be sure to escalate it to the right department. Sorry for the frustration, but thanks for your patience
I love Restore Points! All is good on the Windows unit. I'm not going to try that flip card quiz again, though!
Well, it appears the issue was something to do with Windows 7. I had no known issues other than the Articulate tab disappearing but after the shop loaded Windows 7 on a new VM and reloaded the software, it works. There seems to have been some problems maybe caused by the fact that I upgraded from XP based on what the "shop guy" said he found. After about five or six calls to Microsoft, they told him how to get it fixed. Hope that helps someone else!
Now, I finally get to play some more with the software! I'm creating some new quizzes. And, thanks so much for so many wonderful tutorials! They are descriptive, short, and very informative!
Hi Ellen.
Great to hear that you are up and running and thanks for sharing your solution!
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