Hi I have a re-occurrence of a problem I had some while ago where when I try to import videos either it says that it simply can't be imported or it imports them upside down which means I cannot play, hear or edit the video. I looked at the recommendation from before to download some codec links but one was not available and I did the other but it has made no difference. Any advice would be most welcome
Hi Pauline! Based on the simple fact that you mention re-occurrence, I think it would be best for you to submit a support case this time so that support can look at what is going on.
Thank you for getting back to me. I have just gone in again to have a look and now it is not doing the upside down thing but I am only getting the lower half of the screen, the audio is fine but the video is blacked out on top part of screen. I have attached a screen print.
3 Replies
Hi Pauline! Based on the simple fact that you mention re-occurrence, I think it would be best for you to submit a support case this time so that support can look at what is going on.
Hi Leslie,
Thank you for getting back to me. I have just gone in again to have a look and now it is not doing the upside down thing but I am only getting the lower half of the screen, the audio is fine but the video is blacked out on top part of screen. I have attached a screen print.
Hope you are able to help.
Thanks
Pauline
Thanks for the update Pauline!
Is your system set to 96 DPI? There is also another thread here where I went through some troubleshooting with another user.
Just let me know if you need anything further.
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