Articulate will not run or show up on the ribbon
Apr 30, 2013
I am running Windows 7 64-bit ultimate and Office 2013, though I tried this with Office 2010 as well, and got the same result both times.
I tried to install Articulate Studio Suite. When I launch PPT, Articulate does not show up in the ribbon. I tried to run as an Administrator and when launching PPT, and I got the following:
The text in the Details box is as follows:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.ComponentModel.Win32Exception: The system cannot find the file specified
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at Articulate.Presenter.PresenterForm.buttonLaunchPpt_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at Articulate.Presenter.BaseButton.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at Articulate.Presenter.BaseButton.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at Articulate.Presenter.BaseButton.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Presenter
Assembly Version: 6.3.1303.2214
Win32 Version: 6.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/Presenter.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
AxInterop.ShockwaveFlashObjects.Strong
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/AxInterop.ShockwaveFlashObjects.Strong.DLL
----------------------------------------
ShockwaveFlashObjects
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/ShockwaveFlashObjects.DLL
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
7 Replies
Welcome to the community Julie!
First, please make sure you're running the 32-bit installation of Office 2010, Office 2013 is not currently supported with Studio '09, but will be supported with Studio '13. Click here for a list of Office versions that are supported with Studio '09.
Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version.
Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
Which version of Office 2010 should I install, 32-bit or 64-bit?
If you've checked and confirmed that you're running the 32-bit installation and you still receive this error, please let me know.
Thanks very much!
Christine
You're right, I am running the 64-bit version of Office 2010. My OS is Windows 7 Ultimate 64-bit.
How do i make it run in 32-bits? Do I have to download a separate version (and pay for it)?
Hi Julie,
Thanks for getting back to me!
You should be able to reinstall Office using either the download, or install from CD. You won't need to pay for a separate version, because it's still 2010 - it's just setup differently.
From what I understand, the license is good for both 32 or 64 bit up to the number limit of concurrent installations allowed by the license.
If you have a CD, just uninstall your current version and reinstall using the CD. Here you should be able to select the 32-bit installation.
If you have any trouble with this, do you have an IT department that can set this up for you?
Thanks!
Will Articulate 13 be compatible with with MS office 2013 (32 bit and 64 bit) as well as Windows 7 ultimate 64-bit?
Hi there Sathees!
Yes! Studio '13 will be compatible with Office 2013. Right now, however, it does look like you'll need to run the 32-bit installation with Studio. The windows version should be perfectly fine, though :)
Thanks!
Thanks for your info, Christine. Will Studio 13 support Tin Can API?
Sorry for bothering with too much of questions. As looking for upgrade, like to clarify some doubts.
Regards,
Sathees Kannan. U
Hi Sathees,
No problem! Happy to help :)
Though we haven't officially confirmed it (this page gives you a preview of Studio '13 features), it's a safe bet that Studio '13 should offer support for the latest elearning industry standards. It looks like Tin Can will be included in the next version.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.