Articulate won't generate zip file

Feb 24, 2011

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I'm working on Windows XP machine with PowerPoint 2007 and Articulate 09. When I publish my course and try to generate a zip file nothing gets produced. I'm working on a company provided machine and the way the machine has been set up Articulate sees my c drive as a networked drive. I have no way of changing this. I've tried publishing to my working folder in the My Documents folder as well as publishing directly to a folder I created on the c drive. The file I'm publishing is not very large as it's just a test file to demonstrate a few things to a colleague. I've been able to generate zip files in the past so I'm at a bit of a loss in trying to figure out what is going on here.

Jesse Kramer

Instructional Technologist


3 Replies
Justin Wilcox

Here's what I would try doing:

  1. Create two folders. C:\Articulate and C:\Articulate Publish
  2. Place the PowerPoint file and the PPTA file in C:\Articulate
  3. Open the presentation and change the publish path to C:\Articulate Publish

See if that resolves your issue. If it doesn't, please follow the steps below to generate for us a trace log of what's happening:

1) Download, extract, and double-click the below trace tool (keep the window open):
2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.
3) Follow the steps you normally take to reproduce your issue.
4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.
5) Attach the log file to your reply to us for review.

Jesse Kramer

Sorry it took me a while to respond to your post on how to get around my zip problem. Very deadline driven over here and this is the first chance I've had to try your instructions. They worked perfectly. I don't understand why I'm having this issue though. I do believe has something to with the way my company has set up their laptops. Everything in the My Docs folder gets backed up when I log off our network and no matter where I tell Articulate to publish it views my C drive as a networked drive with usual warning messages as a result. As long as this workaround keeps working I'm not going to worry too much about it. Thanks for your help.


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