Hi, perhaps someone else has run into this before, but I couldn't find anything on the forums:
My Attachments tab contains URLs to several documents stored on a web site. Two of the links go to files that prompt the user to "Open" or "Save" the file. The URLs work fine in development mode. However, when published for both Web and LMS, they do not work. When I click the link from the Attachments tab, Articulate briefly opens up another browser tab, shows "Connecting" and then immediately closes it. I suspect this is a function of the two files exhibiting the "Open/Save" prompt, but I'm not sure. Any ideas? Thanks!
Sorry for my delayed response - for some reason I didn't get an email notification when you replied, then I went out of town blah blah blah...
As a P.S. to my initial post, the two links with the "Open or Save" prompts do work fine on an LMS. However, they are still disappearing (after trying to connect...) when published to a Web server. We've worked with the suggested security settings in the past, but for this issue, I'm not sure that's the problem. Even if it is, we have no control over the user's Web security settings on their browsers, so we're unable to implement that solution.
Thanks for your help - let me know if there's anything else you think might work.
Are they by any chance Office documents? I have seen that sort of behavior with Office documents and a simple solution would be to provide PDF versions. I am pretty sure that would fix it for you.
They are actually .pdf documents on an internal web site, set up to prompt to "Open or Save." I wish we could embed them as .pdf files instead of a link, but the docs will be changing after the training is released. But thanks for the suggestion.
Thanks, Justin. You read my mind with the second bullet. We've actually been doing that as a workaround, but hoped that they could go directly to the document. But good to know we've covered all the bases. Thanks again!
6 Replies
Hi Jennifer,
Sounds like it may be a security issue. Here are some possible problems/solutions:
http://www.articulate.com/support/presenter09/kb/?p=2244
Let me know if that resolves the issue, and good luck!
Hi Peter,
Sorry for my delayed response - for some reason I didn't get an email notification when you replied, then I went out of town blah blah blah...
As a P.S. to my initial post, the two links with the "Open or Save" prompts do work fine on an LMS. However, they are still disappearing (after trying to connect...) when published to a Web server. We've worked with the suggested security settings in the past, but for this issue, I'm not sure that's the problem. Even if it is, we have no control over the user's Web security settings on their browsers, so we're unable to implement that solution.
Thanks for your help - let me know if there's anything else you think might work.
Jennifer
Are they by any chance Office documents? I have seen that sort of behavior with Office documents and a simple solution would be to provide PDF versions. I am pretty sure that would fix it for you.
Hi Justin,
They are actually .pdf documents on an internal web site, set up to prompt to "Open or Save." I wish we could embed them as .pdf files instead of a link, but the docs will be changing after the training is released. But thanks for the suggestion.
Jennifer
It must be Friday. Sorry about that. OK. It's all coming back to me. The only workaround would be one of these:
- Use the File attachment rather than a link attachment. This issue only occurs with Link attachment types.
- Create a web page online that has the links and send them there.
As far as I know, those are the two ways to workaround that issue.Thanks, Justin. You read my mind with the second bullet. We've actually been doing that as a workaround, but hoped that they could go directly to the document. But good to know we've covered all the bases. Thanks again!
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