3 Replies
Ashley Terwilliger-Pollard

Hi Tonya and welcome to Heroes! 

Can you tell us a bit more about how you're viewing the published output? You'll want to check that you're testing the published output within it's intended environment, as viewing the published content locally can cause unintended security restrictions. 

If you continue to have unusual behavior, you may want to conduct a repair of your Studio software as described here. 

Ashley Terwilliger-Pollard

Hi Tonya,

When you create the attachment tab within your Player, are you able to save that as a player template? If you'd like to save it as a player template, try to import it into a new Presenter course to see if the Attachment tab appears. Also, were you able to repair your Studio software?  If you'd like to share you're player template with us here please feel free to follow these directions at the bottom of the above link:

Your player templates are stored in your .PPTA file, so when collaborating with other authors on a project, first make sure you’ve published your project at least once, then simply send the source .PPT or .PPTX file and the associated .PPTA file to the other authors. When others open the project, they’ll have access to the custom player template used in the project.

If you'd prefer to not share the files here in the forum with us, please feel free to share it with our Support team here.