Attachments not appearing in IE 7 and Chrome

Aug 23, 2012

Dear all,

We are using Articulate 9. We had some 20 docx files attached in the attachments tab - it is functioning fine with Internet Explorer 8. But the attachments are not opening up in IE 7 and in Chrome. Kindly advise how we could solve this issue. Many thanks.

4 Replies
Peter Anderson

Hey Asish!

If your links or attachments aren't working as expected in Internet Explorer 7, you can try the following method to update your browser security settings:

1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Select the Security tab.
4. Click on Internet.
5. Click the Custom Level button.
6. Under the Downloads section, change "Automatic prompting for file downloads" to Enable.
7. Click OK.
8. Click Apply, and then click OK.
9. Restart your browser, and test your published content again.

If that doesn't seem to help, please feel free to contact our support team. Thanks!

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