Attachments not loading in Presenter
Jan 08, 2013
I have loaded four attachments into my Articulate Presenter course and the only one that loads correctly (after publishing) is a link to a URL/website. The others (2 word and 1 PDF files) do not load, I receive the error:
For viewing attachments when presentation is not playing from a website, view the Knowledge Base article located at http://kb.articulate.com/kb/000669.php.
I have reviewed this article and another with no luck. I have tried viewing my course using IE, Google Chrome and Firefox. It does not work from IE or Google Chrome. Any ideas?
Lorraine
4 Replies
Hi Lorraine,
I may be wrong, but it sounds like the problem may be that the published presentation is being viewed locally. Have you tried uploading the content to a web server or LMS, already? If not, you may want to try that, first.
Here's more information on properly viewing and testing published content:
Hi Christine,
I have published this content different ways, both for the web and on DVD/CD and have requested my peers to review the course. All have the same issue with the attachments not displaying. I can upload the content, but it will be too large for this forum. How else can I get it to you?
Thanks,
Lorraine
Hi Lorraine,
First, you could try to recreate the issue in a blank presentation and try uploading it here in a Presenter Package. That might help with the file size.
However, you're always welcome to submit the original files in a Presenter Package through a support case. Just let me know if you decide to do this and share the case number with me, so I can confirm receipt of the files and follow the case progress.
Just let me know
Thanks!
Christine,
I have opened a support case, the number is: #00314178.
Lorraine
This discussion is closed. You can start a new discussion or contact Articulate Support.