Attachments not opening in Adobe Connect Pro 7.5

Oct 21, 2011

I zipped and uploaded several Articulate Presentations into our Adobe Connect Pro 7.5 training module. They work great except if they have attachments.

 When I click on the attachment it displays the correct name of the attachment but opens up a brand new instance of the entire presentation and NOT the attachment. (The attachments are PDFs.)

I can upload the attachments separately but really want to avoid that if possible.

Any recommendations would be most appreciated.

Thank you!

6 Replies
Cathy  Parker

Hi Peter,

I had seen the troubleshooting article and did disable the pop-up blocker.  It didn't help. My IE settings are in "lockdown" by our IT folks so I couldn't try resetting them. It plays fine off of our internal site though it is just once it is uploaded into Connect that is the problem.

I have been in contact with Adobe and will direct them to this article. Hopefully they will figure it out!

Thank you for the quick response!

Cathy  Parker

Hi Brian,

Unfortunately I can't share the link with you since the presentation has proprietary information in it.  I didn't create the presentation nor do I have Articulate so I can't go in and  redact it. 

I have to say I am really impressed with your company's fast responses and willingness to tackle this. Thank you.!  You may appreciate that Adobe's solution is to convert it into a Presenter presentation.  For some reason, that just made me laugh...of course, Adobe wants it in another Adobe product.

I will post the attachments separately for now. We are upgrading to Connect Pro 8 soon and I will try it again then.

Thanks again!!!

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