Attachments stopped working
Sep 24, 2012
Hello,
I discovered that one of my e-learning courses had one Attachment (PDF) that wasn't opening for people. There are 11 Attachments - both PDF and Weblinks and the others were working fine. This course is running on our LMS. I've gotten a couple of different errors depending on what computer and whose log in I'm using. But for the most part it is a "404 - File or Directory not Found Error.
I resaved the file as PDF again and re-attached it. It still didn't work. Then I discovered the attachment above it was no longer working. I tried saving that one again and re-attaching it. Still can't open it. And then the one above that attachment now no longer works. It's like it's spreading. The bottom 5 no longer work (they are all PDFs) but the top 6 do (they are a mix of PDFs and Weblinks).
I've looked at your support page
http://www.articulate.com/support/presenter09/kb/?p=2244
And nothing there seems to be the problem.
Oh, and also, none of the other courses we have on the LMS are experiencing this problem.
Any thoughts?
1 Reply
Hi Dayna,
If you wouldn't mind creating an Articulate Presenter Package, and then sending that to us when you submit a support case, we'll be happy to take a look and see if we can't get your problems resolved. Make sure to include a link to your published file on your LMS, if possible, and any other links or files we may need.
Always Happy to Help,
Adrian
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