I'm needing some help, I'm almost publishing my course (which has music backgruoud) but when I publish the preview, the music doesn't work... what can i do?
First, you may want to check to make sure that the audio files and your presentation files are local files. If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've checked the information above and you still aren't able to hear the audio in your presentation, can you please clarify whether this happens when you Preview or when you Publish your content? If this happens when you publish the content, how are you viewing it (on a web server, LMS, etc.)?
1 Reply
Welcome to E-Learning Heroes, Rogelio!
First, you may want to check to make sure that the audio files and your presentation files are local files. If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've checked the information above and you still aren't able to hear the audio in your presentation, can you please clarify whether this happens when you Preview or when you Publish your content? If this happens when you publish the content, how are you viewing it (on a web server, LMS, etc.)?
Thanks!
Christine
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