I have lost all the audio in my presentation twice now. I have all the audio saved separately as .wav files in a folder on the C drive. I import it into my PowerPoint using the Import Audio function, it all works fine, then the next day it disappears. All the other changes I made to the presentation are still there, but no audio files show up. Can anyone help me out?
If you are working in Presenter and notice that your audio is missing, please review this article, which outlines reasons and solutions.
Also, be sure that your presentation is located on your local hard drive (your C: drive). Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources (such as audio).
I looked at the information on the link you provided. When I am working on a project, it creates several -old.ppta files. I tried to follow the instructions provided to remove the old files & rename it to see if the audio would link back up. Instead, it now says that PowerPoint found a problem with the content & cannot open the file. I click Repair, & it says there was an error accessing the file. So, I gave up for the moment & went to open another PowerPoint file only to discover the same problem. In this second presentation, I have not done any work with Articulate, other than to add a couple characters, so there is just one .ppta file. The other files I had worked on are fine so far. Any ideas on what is happening or how I can fix it? My IT group is pretty stumped. Any help is appreciated.
Sounds like you are having more than just audio issues. Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.
If this does not assist you, I'd recommend reaching out to support.
5 Replies
Hi Staci and welcome to E-Learning Heroes!
Here's some information regarding missing audio:
If you are working in Presenter and notice that your audio is missing, please review this article, which outlines reasons and solutions.
Also, be sure that your presentation is located on your local hard drive (your C: drive). Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources (such as audio).
The link you provided just takes me to the main support page. I already looked there and couldn't find anything.
The presentation is saved on the C: drive.
Thank you!
Hi Staci, this is the link I intended to share.
Thanks Leslie.
I looked at the information on the link you provided. When I am working on a project, it creates several -old.ppta files. I tried to follow the instructions provided to remove the old files & rename it to see if the audio would link back up. Instead, it now says that PowerPoint found a problem with the content & cannot open the file. I click Repair, & it says there was an error accessing the file. So, I gave up for the moment & went to open another PowerPoint file only to discover the same problem. In this second presentation, I have not done any work with Articulate, other than to add a couple characters, so there is just one .ppta file. The other files I had worked on are fine so far. Any ideas on what is happening or how I can fix it? My IT group is pretty stumped. Any help is appreciated.
Thanks!
Hi Staci!
Sounds like you are having more than just audio issues. Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.
If this does not assist you, I'd recommend reaching out to support.
This discussion is closed. You can start a new discussion or contact Articulate Support.