Audio Editor Crashing

Jun 26, 2019

The audio editor starts opening and then it disappears and locks the powerpoint window so I have to force restart. 

IT was able to locate the following error:


Faulting application name: Articulate.Presenter.exe, version: 7.11.1809.1417, time stamp: 0x5b9bfa66
Faulting module name: KERNELBASE.dll, version: 10.0.17134.799, time stamp: 0x0117c7be
Exception code: 0xe0434352
Fault offset: 0x00112c92
Faulting process id: 0x6a0
Faulting application start time: 0x01d52c1d4764a44d
Faulting application path: C:\Program Files (x86)\Articulate\Articulate Studio\Articulate.Presenter.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 255c261a-b103-432f-96be-28bdc4851c47
Faulting package full name:
Faulting package-relative application ID: 

The audio appears to all still be there, I just can't edit it and I really don't want to start over... 

1 Reply
Katie Riggio

Uh-oh, Annaliese! Sorry you're running into this.

A fresh installation of Studio '13 should do the trick. Simply follow these steps, and let me know if you see an improvement!

And don't worry! If you see that error after those steps, our Support Engineers are ready to have an in-depth look – click here to connect with them.

They're a stellar team, and I know they'll do what they can to get to the bottom of this!

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