I really hope someone can help. I recorded audio for 55 slides yesterday. Saved it, everything was fine. Went to Publish it and got a runtime error. And when I went back to my presentation ALL my audio I recorded was GONE. The animations and annotations are all still there but no audio and I continue to get a run time error when trying to publish.
Hi Clovis and welcome to E-Learning Heroes! As you can see here, we didn't get any more information from Ivy on this issue.
Can you explain your issue? Are you having issues across multiple files? If you Google that run time error, it is actually more of a system error as opposed to an Articulate error.
Hi! I cannot speak on behalf of Ivy, but you can check out our latest update information here and I would encourage you to update to see if your problem is alleviated.
Hi Julee! Thanks for mentioning the troubleshooting that you have completed. As you can see here, I'm not sure that I have much more information to share regarding the previous reports.
I am curious if you are only having trouble with the one file or is it across files?
You may want to try to import into a new file to see if that helps.
You may be able to resolve PowerPoint file corruption in this manner:
Open a new, blank presentation in PowerPoint.
Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
In the Reuse Slides panel, click the Browse button and choose Browse File.
Browse to your original PowerPoint file and click Open.
At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
Before I reinstalled, I was having this problem with all of my files, even new ones. I tried your above instructions, but it isn't a fix. I can publish this new file, but I can't do any annotations/animations without getting the same error:
I had a co-worker open the files and make changes to the file successfully so the file is okay. They are able to make changes to my file.
This is definitely a problem with my machine that is happening for every Power Point 2010 file that I open. I'm scanning for more info. For other runtime errors it appears there are .dll file changes or registry updates. Is there anything like that I can do?
I would advise that you conduct this full uninstall/install as explained here. If this does not assist, you are welcome to work directly with our support team here.
To clarify, I can open Slide Properties, Import Audio, Options, Preview, Player, and Publish, just not Add Annotations or Sync Animations.
There is one other snag. When I click "Edit Properties" on A Quiz/Survey module. Nothing happens. I click the Quizmaker Quiz button in Power Point/Articulate, and I can get to the properties, but none of my quiz/surveys show up as being apart of the file. I can deal with this for the moment...will try to delete/re-add quizzes, but I need to be able to animate and annotate again. Thanks!
Can't add a quiz. =( this is a different problem, will search for another solution. Posting it here just in case these issues are related.
Symptoms: I click on the Quizmaker Quiz button, and it only lets me add Engage interactions. The same thing happens when I click the Engage Interaction button, but that is expected behavior.
Still searching for other troubleshooting info that I could provide on the runtime error when trying to annotate/animate.
Thanks for the update Julee. Everything you are describing is typically corrected in a repair, but if that did not assist you may need to conduct the further troubleshooting.
Please be sure that you are working locally as well.
Thanks for the update. I've done two complete uninstall - shutdown - reinstall - shutdown - open Articulate sequences and neither have worked. I opened the initial ticket three hours ago and haven't heard anything. I appreciate your help troubleshooting this issue!!!
This has happened to me as well, minus the run time error. I have a course in presenter with engage and quizmaker files embedded. All the audio was in the file. I made several text changes to the course and published it again as I have done many times.
On reviewing the uploaded course in the LMS, the audio files were not playing. And the engage and quizmaker files did not play at all. When I went back to my source files, every single narration was wiped. All from publishing the course. There is clearly a massive bug. There was no error message, all worked as normal. I would say the only thing I did differently was select publish for IOS mobile.
I have the course backed up, and when I checked it all was working. However a mornings worth of updating my course is wasted, as I had to revert to an old scorm file. However I will not be putting more work into my course, if the same problem will happen again.
I've not heard of this issue before then Stephen. Are you working locally? Does this happen on many of your files? Have you repaired your software as previously shared?
Did this ever get resolved. I am experiencing run time error as seen in attachment when I try to use Annotate. Presenter'13 with latest updates installed. Using PPT 2010. Windows 8
Hi C! As you can see here, we did not get an update back from the user. If you have recently tried to repair your software as indicated above, I would recommend that you reach out directly to our support team here as I've seen the issue shared in this thread as well and we were unable to reach resolution with those users as well.
Success! I use Office 2010 and also installed trial version of Office 15. I uninstalled Office 15 and that left a hangover registry key that needed to be deleted manually. Thanks to Victor at Support for speedy response!
"Make sure you have PowerPoint closed before making this change. We would also recommend backing up your registry or having your local IT group make this change."
"To further isolate this issue, may I confirm if you previously installed other versions of Microsoft Office? - We recently found similar issue which is caused by having a registry key leftover after uninstalling Office 2013. To fix the issue, you'll need to delete the following registry key:
25 Replies
Hi Ivy,
Welcome to Heroes! I'm sorry to hear about this issue. Do you have issues publishing with other files as well?
Always Happy to Help,
Adrian
Ivy/Jeff,
I'm getting the same error. Did you ever resolve this. My IT bunch here at the plant has no clue.
Hi Clovis and welcome to E-Learning Heroes! As you can see here, we didn't get any more information from Ivy on this issue.
Can you explain your issue? Are you having issues across multiple files? If you Google that run time error, it is actually more of a system error as opposed to an Articulate error.
Actually I couldn't ever get mine fixed. I ended up getting the latest release and that solved the problem.
Thanks for the update Ivy!
Ivy - what version were you using when you posted this? I am using v'13, and getting the run time error when trying to sync animations. THanks!
Hi! I cannot speak on behalf of Ivy, but you can check out our latest update information here and I would encourage you to update to see if your problem is alleviated.
Hi, I'm having this problem using Presenter '13. I've done the reinstall/repair. Was there another fix for this issue?
Hi Julee! Thanks for mentioning the troubleshooting that you have completed. As you can see here, I'm not sure that I have much more information to share regarding the previous reports.
I am curious if you are only having trouble with the one file or is it across files?
You may want to try to import into a new file to see if that helps.
You may be able to resolve PowerPoint file corruption in this manner:
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
Before I reinstalled, I was having this problem with all of my files, even new ones. I tried your above instructions, but it isn't a fix. I can publish this new file, but I can't do any annotations/animations without getting the same error:
Runtime error '-2147319779(8002801d);:
Automation error
Library not registered
I had a co-worker open the files and make changes to the file successfully so the file is okay. They are able to make changes to my file.
This is definitely a problem with my machine that is happening for every Power Point 2010 file that I open. I'm scanning for more info. For other runtime errors it appears there are .dll file changes or registry updates. Is there anything like that I can do?
Hi Julee!
I would advise that you conduct this full uninstall/install as explained here. If this does not assist, you are welcome to work directly with our support team here.
To clarify, I can open Slide Properties, Import Audio, Options, Preview, Player, and Publish, just not Add Annotations or Sync Animations.
There is one other snag. When I click "Edit Properties" on A Quiz/Survey module. Nothing happens. I click the Quizmaker Quiz button in Power Point/Articulate, and I can get to the properties, but none of my quiz/surveys show up as being apart of the file. I can deal with this for the moment...will try to delete/re-add quizzes, but I need to be able to animate and annotate again. Thanks!
Can't add a quiz. =( this is a different problem, will search for another solution. Posting it here just in case these issues are related.
Symptoms: I click on the Quizmaker Quiz button, and it only lets me add Engage interactions. The same thing happens when I click the Engage Interaction button, but that is expected behavior.
Still searching for other troubleshooting info that I could provide on the runtime error when trying to annotate/animate.
Thanks for the update Julee. Everything you are describing is typically corrected in a repair, but if that did not assist you may need to conduct the further troubleshooting.
Please be sure that you are working locally as well.
Thanks for the update. I've done two complete uninstall - shutdown - reinstall - shutdown - open Articulate sequences and neither have worked. I opened the initial ticket three hours ago and haven't heard anything. I appreciate your help troubleshooting this issue!!!
Perfect! I see your support case (00554203) and you should be hearing from someone soon.
This has happened to me as well, minus the run time error. I have a course in presenter with engage and quizmaker files embedded. All the audio was in the file. I made several text changes to the course and published it again as I have done many times.
On reviewing the uploaded course in the LMS, the audio files were not playing. And the engage and quizmaker files did not play at all. When I went back to my source files, every single narration was wiped. All from publishing the course. There is clearly a massive bug. There was no error message, all worked as normal. I would say the only thing I did differently was select publish for IOS mobile.
I have the course backed up, and when I checked it all was working. However a mornings worth of updating my course is wasted, as I had to revert to an old scorm file. However I will not be putting more work into my course, if the same problem will happen again.
Hi Stephen!
Sounds like your ppt file may be separated from your ppta file and this would cause the issues that you are reporting.
Check out this article here. It is specific to audio, but same information.
Hi,
This would make sense if I was not publishing from a saved file, that had audio in it when I previewed it.
It was only upon publishing that the files erased all audio. There was no "old" back up, and the other files had different names.
I've not heard of this issue before then Stephen. Are you working locally? Does this happen on many of your files? Have you repaired your software as previously shared?
Did this ever get resolved. I am experiencing run time error as seen in attachment when I try to use Annotate. Presenter'13 with latest updates installed. Using PPT 2010. Windows 8
Hi C! As you can see here, we did not get an update back from the user. If you have recently tried to repair your software as indicated above, I would recommend that you reach out directly to our support team here as I've seen the issue shared in this thread as well and we were unable to reach resolution with those users as well.
Success! I use Office 2010 and also installed trial version of Office 15. I uninstalled Office 15 and that left a hangover registry key that needed to be deleted manually. Thanks to Victor at Support for speedy response!
"Make sure you have PowerPoint closed before making this change. We would also recommend backing up your registry or having your local IT group make this change."
"To further isolate this issue, may I confirm if you previously installed other versions of Microsoft Office? - We recently found similar issue which is caused by having a registry key leftover after uninstalling Office 2013. To fix the issue, you'll need to delete the following registry key:
"HKEY_CLASSES_ROOT\TypeLib\{91493440-5A91-11CF-8700-00AA0060263B}\2.b"
By removing this key, Office properly falls back to the previous older version - 2.a - which is the correct installed version for PowerPoint 2010.
For reference, the entire incorrect key that is causing the problem is:
[HKEY_CLASSES_ROOT\TypeLib\{91493440-5A91-11CF-8700-00AA0060263B}\2.b\0\win32]
@="C:\\Program Files (x86)\\Microsoft Office\\Office15\\MSPPT.OLB"
Thanks for sharing C!
This discussion is closed. You can start a new discussion or contact Articulate Support.