Audio for mobile not working on Presenter 360

Hi Guy, sorry that's happening! I can help you narrow this down. Can you help me with a few more details?

• What type of mobile device are you using?
• What mobile browser are you using? 
• Do you have a link to the published content that I can test?

I'm using an I-phone 6 and safari. Here is the link:

basic-grievance-training

Thanks, guy! Although it looks like your link didn't come through.

Could you click this link to open the forum thread, then paste your course link in the reply window?

www.afaleaders.org/basic-grievance-training/test/presentation

There seem to be 5 different links created.  Which one should I use?

presentation.html

presentation_html5.html

presentation_flash.html

amplaunch.html

presentation.swf

Thanks, Guy! I tested this link on an iPhone 6S iOS 10.3.2 on Safari, and I was able to hear audio. 

http://www.afaleaders.org/basic-grievance-training/test/presentation_html5.html

Can you double check that your audio is switched on for your device? 

Ok, now I feel stupid. Thanks.

No worries, Guy! I'll admit it's happened to me, too. 😆 I'm glad we got it sorted out!

Audio is on for my device, but I am experiencing this issue.

Hi Renee,

Thanks for reaching out and letting us know that you're running into a similar issue.

Would you be able to share your Articulate Package for us to take a look? With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.