19 Replies
Peter Anderson

Hi Susie!

If you are working in Presenter '09 and notice that your audio is missing, please review the following article, which outlines reasons and solutions:
Also, be sure that your presentation is located on your local hard drive (your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources. Let me know if that's helpful. Good luck!
Robin Bourke

I'm having the same problem and have been through the suggestions on this forum. 

When I preview the audio everything works - but when I publish, I have no audio. 

I'm working from my C: in Presenter 09 and have no duplicated PPT files.

Any help would be appreciated - I'm on a very tight deadline.

Thank you,


Peter Anderson

Welcome to Heroes, Robin!

Sorry for the trouble you're experiencing. If you've eliminated all of the issues from the troubleshooting article above, I'd recommend you Create an Articulate Presenter Package and upload the zip file to our support engineers so that they can take a closer look. You can do that here:


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums. Thanks!

Erin Tobin

This just happened to me as well.  I have a 62 slide presentation.  I worked on it Friday and everything was fine.  Today I moved the folder with the PPT, PPTA, and audio fiiles to a LAN where someone updated some of the pictures on the PPT.  There was no change to the title of the PPT and the PPT and PPTA were never seperated.  When I pulled the folder back down to my C Drive the aucio had disappeared.  Any suggestions?



Peter Anderson

Hey Erin!

If you haven't had any luck with the troubleshooters found in this KB article, I'd recommend sending us your files so we can take a closer look. To do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

Jane Doe

Could someone clarify the actions that prevent audio from disappearing when the files are copied to a network drive?  We create the files on a local drive and then push them to a network drive. We have lost the audio more than once.  For security, we cannot work on the network drive. 

Also, the import multiple audio files option has never worked.  Regardless of the number of audio files you select, only one is imported.  Is there a trick to using the multiple audio files option?

Thanks -

Peter Anderson

Hi Jane, welcome to Heroes

When working on an Articulate Presenter presentation in a collaborative environment with other developers, I recommend that you use the following workflow:

1. Use the Send to Articulate Presenter Package feature to make an exact copy of the project and the included Engage interactions and Quizmaker quizzes per the method in the article below:


2. Copy the resulting zip file to your network drive for storage and sharing.

3. When you need to edit or publish the presentation, copy the zip file to your local hard drive and extract it.

4. Edit and / or publish the presentation.

5. Then repeat steps 1-4 as necessary.

By working with the project files on your local hard drive, you'll prevent any corruption or erratic behavior of the files that might have occurred by working on a network drive. Also, this method ensures that all your Engage interactions and Quizmaker quizzes stay properly linked together.

And to import multiple audio files into your Presenter '09 project, please see: 


If you're having trouble importing multiple audio files, please feel free to contact the support team for more help.

Thanks, and welome again!

Peter Anderson

Hi Jane  

The suggested method for merging or combining two or more Presenter '09 presentations into one is to:

  1. Open the PowerPoint files you wish to combine, and decide which file is the master presentation.
  2. In the secondary presentation(s), select the slides you wish to combine, and press CTRL+C to copy them.
  3. Switch to the master presentation, click in the slide view area, and press CTRL+V to paste the copied slides.
  4. If you have recorded narration in the secondary presentation(s), export the audio from each secondary presentation.
  5. Then import the audio files into the master presentation.
  6. If you have any Quizmaker quizzes or Engage interactions in your secondary presentation(s), you will need to publish them into the merged presentation.
julia kirby

Ah... this is happening to me all over again.  I purchased a new laptop and things had been going well, but just recently, I've been having trouble.  When I start to publish, power point shuts down and I receive a message that it was stopped working (only happens when working in articulate files).  Also, the audio disappears when I manage to get the presentation published.  What is going on here?

Christine Hendrickson

Hi Julia,

Since this is happening right off the bat, with a new machine and new installation of both PowerPoint and Presenter, I recommend confirming that you have a supported version of Office and PowerPoint installed:

Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:

  • 64-bit versions of Office
  • Browser-based (online) components of Office 365
  • Click-to-run versions of Office 2010

Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.

Here's how to tell which desktop version of Office you have.

If the issue continues, please try the troubleshooting steps outlined in the following article:

The Articulate Tab on the PowerPoint Ribbon Is Missing

(This should also resolve an unresponsive Articulate Ribbon)

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If that doesn't fix the problem, please try repairing Studio '13:

Articulate Support - How to Repair Articulate Studio '13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

Let me know if you try all of those suggestions and still have trouble.