audio is recoding at a barely perceptible volume

Win 7
Blue Snowball mic
The audio is recoding at a barely perceptible volume.
When I was working yesterday, I was recording in an interaction, and I remember the PC asking me if I wanted to allow the device to access "something".  I remember saying yes, and telling it never to ask me again.
I have tired all of the articulate and pc settings I know of to adjust the volume of recording on the mic.
is there somewhere in Engage or presenter where I can change how the mic is receiving sound?
not even sure if this is the problem...


The problem occurs in all articulate products.

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