Audio not playing correctly in Mozilla Firefox

Sep 10, 2014

Hello,

I published a presentation and it works fine in Chrome and Internet Explorer, but the audio is not playing correctly when tested using Mozilla Firefox. The slides with interactions and quizzes play correctly, however on regular slides, you cannot hear the audio. The scroll bar moves forward for the timing of the narration and animations are correctly timed as if there's audio is playing, but nothing can be heard.

Any suggestion for ensuring audio can be heard on all slides using the Firefox browser would be greatly appreciated.

thank you!

Heidi

11 Replies

Leslie McKerchie
Staff

over 9 years ago09/11/14 at 7:16 am (UTC)

Hi Heidi and welcome to E-Learning Heroes!

Are you utilizing the latest update to Presenter '13, which is Update 3?

Would you be able to share your Articulate Package so that I can have a look?

Heidi Alvarez
Author

over 9 years ago09/11/14 at 9:43 am (UTC)

I'm not sure if I'm utilizing the latest update - is there any easy way to see if I'm utilizing the latest update?

Also, I'm having trouble attaching my zip file of the presentation - any suggestions?

Leslie McKerchie
Staff

over 9 years ago09/11/14 at 10:32 am (UTC)

Hi Heidi!

You can check for the latest update via:

Articulate Tab > Help and Support > About Articulate Presenter

Perhaps your file is to large to share here in the forums. You can submit it privately here.

Heidi Alvarez
Author

over 9 years ago09/11/14 at 11:21 am (UTC)

Thanks Leslie - I am using update 3 - I've submitted my file privately via the link you provided. thanks for your assistance.

Leslie McKerchie
Staff

over 9 years ago09/11/14 at 11:35 am (UTC)

Thanks for the update Heidi! Looks like I have received your case (00420745) and will correspond further with you there

John Borgen

over 9 years ago12/31/14 at 8:54 pm (UTC)

I'm having the same issue. I am also using Articulate '13 (Update 5 1412.920). Can you post a solution?

Leslie McKerchie
Staff

over 9 years ago12/31/14 at 9:42 pm (UTC)

Hi John! We were unable to see the issue that Heidi was reporting.

Can you please give us some more details of what your issue is and reach out to our support team as well :)

John Borgen

over 9 years ago01/08/15 at 10:29 pm (UTC)

The material that's being produced from Articulate Presenter, when played on a Mac, using Firefox, there's no audio. Switching to chrome is an adequate work around but I'm more than willing to work with your team to find a resolution. With some many moving parts (Articulate, the LMS, iOS, Browsers) we're for a lot of troubleshooting.