Audio Not Working in Articulate
Aug 08, 2013
By
Julie Taylor
I believe the audio in Presenter is not working. It doesn't seem to be the computer. When on a slide, and click Start Recording, it "blinks" extremely quickly to "Animations Remaining" and then in half a second goes back to Start Recording. It doesn't allow recording- just goes back and forth between the two.
I have made sure the file name doesn't have any special characters. I have changed Annotate back to Don't Annotate and back again, that doesn't help.
Please help- I'd appreciate it.
Thanks
10 Replies
Hi, Julie: That's odd. I'd suggest shutting everything down (Presenter and your computer) and then importing the slide you are working on into a new Presenter project. Could be the Presenter file you are currently working with is corrupt. It happens.
I assume you are working and saving the files on your C: drive. That's usually one of the first questions the tech help people will ask. --Daniel
Hi,
Thanks for the fast response. I have shut everything down and restarted. I have tried new ppt presentations and it does the same thing from different presentations, and for each slide in the presentation.
I have been working on the desktop.
Do you think that uninstalling and reinstalling might do it?
Hi Julie.
Great advice, Daniel! Here is an article that you may find helpful. Let us know if you need more help!
Hi, Julie: Justin makes a good point. Will your microphone record in another program (e.g., PPT or Audacity)? That would be the next thing I would check. If the mic was good and the audio file sounded good, I would then reinstall Presenter.
Oh, the joys of working in the tech world. Let me know how things are going.
Ok, Tech support at my end helped. Apparently the Blue Snoball microphone came undone during recording, and the computer still registers it as working.So we went through the process of readding the microphone. Long story short, it's working fine now. Thanks for your help.
Thanks for the update Julie! Glad it's working for you.
Oh the luxury of having accessible tech support. Glad you're up and running. --Daniel
Hi,
Ok, now the microphone is working. But when you click start recording, it goes to "Next Animation." There are no animations in the presentation, and it won't record. Suggestions please.
Julie: If this were happening to me, I'd submit a case and have the tech gurus take a look at the file. This is odd, because it seems you are working with a fresh one. Here's the link. Submit case
Daniel, thanks for helping Julie out.
Julie, when you get that case submitted just let me know what the case number is and I'll be happy to follow along.
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