Audio out of sync

Mar 25, 2013

Hi, I have narrated my presentations in powerpoint (Microsoft Office 2010) and have published them in presenter 09. When I zip them and upload them to blackboard, I have no problems. I then give my students the link to the presentation within blackboard. It opens just fine, but it seems as though random slides are missing audio, out of 50 slides it may be slides 4, 8, 9-12, 34 and 42. I have tried stepping back the presentation format to 2003-2007 compatibility mode, and this does not help.

1 Reply
Christine Hendrickson

Hi Josephine. Welcome to E-Learning Heroes,

Just so I understand, the audio all works when you preview or view the published course on Blackboard, correct? Is this only happening for your students? Is it happening for all of the students that view the course, or only certain students? 

If you're able to see this behavior, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

The articles here and here may also help clear up common LMS issues.

If it's only happening for certain students, it may be system-specific. Are there any common threads that connect the students (same browser, same installation of Flash, etc.)?

Thanks!

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