So that we can better help you, please follow the steps below to generate for us a trace log of what's happening:
1) Download, extract, and double-click the below trace tool (keep the window open): http://www.articulate.com/support/downloads/APTrace.zip 2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open. 3) Follow the steps you normally take to reproduce your issue. 4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad. 5) Attach the log file to your reply to us for review.
By installing the K-Lite Codec Pack that you can find here, you should be able to resolve and avoid most audio problems. Give it a shot and let us know if it does the trick.
Sorry about the issues you're having. You can submit your case here for us to take a closer look at it. Then let me know what your case number is so I can follow it for you.
7 Replies
1) Download, extract, and double-click the below trace tool (keep the window open):
http://www.articulate.com/support/downloads/APTrace.zip
2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.
3) Follow the steps you normally take to reproduce your issue.
4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.
5) Attach the log file to your reply to us for review.
Peter,
Logfile attached.
Todd
Hey Todd,
By installing the K-Lite Codec Pack that you can find here, you should be able to resolve and avoid most audio problems. Give it a shot and let us know if it does the trick.
Good luck!
No luck.
I installed K-Line Codec Pack 7.8.0 Full & the 7.8.4 Update.
Presenter still has acts the same.
I attached a new logfile.
Hi Todd,
Sorry about the issues you're having. You can submit your case here for us to take a closer look at it. Then let me know what your case number is so I can follow it for you.
Thanks!
I submitted as case: Case #00248265
Since yesterday, have completely reformatted/reloaded system, with no change.
Attaching two logs in zip file:
- Attempt to record narration: 111019 Record.txt
- Attempt to import narration: 111019 Import.txt
Thanks, Todd. We'll keep a close eye on it and let you know when we find a resolution.
This discussion is closed. You can start a new discussion or contact Articulate Support.