Audio Runtime Error-URGENT

Hi Jim,

Start troubleshooting the issue by uninstalling the software completely. Then, reinstall it. If you continue to have issues, can you try the following to resolve the issue:

Install VSTO:

http://www.microsoft.com/en-us/download/details.aspx?id=43664

Install at least .NET Framework 4.0:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

After installing either of the above, please restart your machine.

If you continue to have problems, follow all of the steps listed in the link below:

http://www.articulate.com/support/presenter-13/unexpected-or-erratic-behavior-in-articulate-studio-13

If you still have problems, submit a support case to us and we'll take a closer look at the issue:

http://www.articulate.com/support/contact/submit.php

After a full day of messing with every permutation of these troubleshooting ideas, the problem remains. I even uninstalled my anitvirus software and went through the steps. No soap. I still get the same error. Fortunately I have things up and running on a spare computer, but I need my main dev machine working. It's literally 8 times as fast as the spare and I need that production.

Where to from here?

Also, after trying a number of fixes I attempted to insert Annotations and received the following error message. Both seem to point toward audio-related registry entries, if that helps.

Hi Jim,

That's a generic error message that typically indicates that something didn't install properly. Can you uninstall the software from your control panel and then reinstall it?

Brian, thanks for the feedback. I've uninstalled and reinstalled at least a dozen times in various combinations with MS Office, the registry cleaning batch file, other registry cleaners and still nothing. I've disabled virus control while installing and also while enabled. I've run out of ideas.

Hi Jim,

When's the last time you ran Windows Update? If it's been a while, make sure you have all of the latest updates. After that, try installing this and then restarting your machine:

http://www.microsoft.com/en-us/download/details.aspx?id=8328