Audio volume is low in playback May 30, 2019 By Judi Clark I am recording audio in Articulate 360 for presentation. When I playback the audio the volume is extremely low. I am using a YETI external microphone. Please help.
Ashley Terwilliger-Pollard Staff almost 5 years ago05/31/19 at 5:58 pm (UTC) Hi Judi, I saw you were able to work through this with our Support Team via live chat as a 360 Teams Customer. Happy to hear that. Let us know if you need any other help!
Ira Lark over 4 years ago07/26/19 at 8:08 pm (UTC) Hello Judi! How did the support team help you resolve the issue? I'm am now having the same problem.
Ira Lark Ashley Terwilliger-Pollard over 4 years ago07/26/19 at 8:09 pm (UTC) Ashley, any help on this topic would be greatly appreciated.. Thanks!
Lauren Connelly Staff over 4 years ago07/30/19 at 1:35 pm (UTC) Hi Ira! We did find the fix! It looks like repairing Storyline is what worked for Judi! It's a simple process, but if you don't have admin permission you might need IT to step in. Either way, this did the trick! Keep us updated if you have any issues.
4 Replies
Hi Judi,
I saw you were able to work through this with our Support Team via live chat as a 360 Teams Customer. Happy to hear that.
Let us know if you need any other help!
Hello Judi! How did the support team help you resolve the issue? I'm am now having the same problem.
Ashley, any help on this topic would be greatly appreciated.. Thanks!
Hi Ira!
We did find the fix! It looks like repairing Storyline is what worked for Judi!
It's a simple process, but if you don't have admin permission you might need IT to step in. Either way, this did the trick!
Keep us updated if you have any issues.
This discussion is closed. You can start a new discussion or contact Articulate Support.