3 Replies
Christie Pollick

Hi, Lisa -- So sorry for your difficulties! Have you had a chance to review this information on when Audio is Lost or Missing? Please be sure to see the following section, as well:

The Articulate Add-in Is Disabled in PowerPoint

If the Articulate add-in is disabled in PowerPoint, recorded or imported audio may not get saved. See this article to re-enable the add-in.

Please let us know if that helps, and if issues persist, please also see this information on Unexpected or Erratic Behavior in Articulate Studio '13, as well as How to Repair Articulate Studio '13.

Lisa Collins

I tried to update Articulate to see if that would fix my problem with the audio not updated on saving. When I ran the update I received the following error message "the installed version of the application could not be determined. The setup will now terminate"

I recently upgraded to Office 2013 could this be causing an issue?

Lisa Collins

Christie Pollick

Hi, Lisa -- Please see this information, as it pertains to the steps you need to take when you receive the error message you shared. If issues persist, be sure to let us know and we'll see what more we can do to assist!

I also wanted to note that when you reply via email, your signature details are displayed publicly here in the thread, so you are welcome to use the EDIT button beneath your post to remove those details if you wish. :)