Available Memory is Low

Jun 08, 2017

Hello All, 

I am a student on an Articulate 360 trial for school, trying to use Presenter 360. 

I am on Windows 10 64 bit. 16 GB of RAM and the latest updates for 360. 

Unfortunately anytime I attempt to publish my Presenter project to Articulate 360 for review I get an Available Memory Low error. I have noting except for Powerpoint, the Articulate loader, Presenter and a single tab in Chrome open. 

You can see in my task manager I have 11 GB of available memory open. Any suggestions would be greatly appreciated. 

-- Gabrial 

1 Reply
Alyssa Gomez

Hi Gabrial!

I'm sorry this is causing you such a headache, and I'm really glad you reached out. 

First, try clearing your temp folder. Here's how:

  1. Open Windows Explorer, type %temp% in the address field, and press Enter. 
  2. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
  3. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
  4. Try to save your project file again.

Also, be sure you're working from your local hard drive, since network or flash drives are known to cause problems. 

Let me know if that helps!

This discussion is closed. You can start a new discussion or contact Articulate Support.