Blank pages loading in SumTotal LMS

I have a course that sometimes for different users at different intermittent times loads with a blank page.  OR users cant move past a certain page because they can only see the background and not the complete page.

So, the question is : Does the e-Learning content developed in Articulate need Java Run Time?  If so, is there a specific JRE version requirement for content developed in a specific version of Articulate?

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