Broken underlines in publishes
Sep 13, 2012
By
Jada Olson
Hello,
We've been having an issue here for a while now and have not been able to find an answer in the forums or other support venues. Sometimes on a publish, either hyperlinks or underlined phrases will publish with a broken underline and nothing seems to fix this. I did see the forum answer talking about justification being the issue, but all of these projects are left aligned. If there is anything that can be done to fix it, it would be appreciated.
The only 'fix' we have at the moment is to capture the text box as an image and if hyperlinked, overlay a transparent hyperlinked box. This isn't ideal as the pictures do not have the same clarity as the plain text.
3 Replies
Hi Jade, welcome to Heroes!
Sounds like you've already found and tried this solution, but to no avail. At this point, I'd recommend sending us your project files so we can take a closer look at what's going on and try to help troubleshoot. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Thanks!
Unfortunately, it doesn't happen with all the courses. The only way I could show an example is to send you the particular slides that have the trouble and due to the confidentiality and security rules of our client, I'm not allowed to give out that information. I will continue to look for a solution.
Hi Jada,
I totally understand, but we're able to sign a non-disclosure agreement if you decide to change your mind.
Let us know
This discussion is closed. You can start a new discussion or contact Articulate Support.