Broken web link in published file
Sep 19, 2011
By
Aileen Lynch
Hi there!
So here is my problem. We created a project, published it to a local drive, and follwed the zipping instructions to upload/unzip the file to our server for students to access. When the file is published to the local drive, the web link works fine, but when I put it on our server, the link no longer works. A cursor displays indicating that it is clickable, but when clicked it seems to just refresh the current slide. Do you know why this might be happening?
Thanks in advance!
5 Replies
HI Aileen & welcome to Heroes,
Since the link opens in a new window, it's likely the browser's popup blocker that is causing the issue. Can you try disabling your browser's popup blocker or testing the link from a different browser?
Thanks, Brian!
This is a bit of a different scenario. We have faculty members working within the tool (saving locally), and we (the ID team) then go to their computer, zip the files, upload them to a server, and then unzip the files. It works locally, but not in the actual environment that will be used by students.
I turned off the popup blocker, but no luck. I tried copying and pasting onto the screen, using insert hyperlink, and using a web object to open an external webpage, but that did not work either. Could it be that I have to save it as a ppt as opposed to a pptx? Then publish the file?
Thanks again!
Hi Aileen,
Can you provide me with access to the content so that I can test it in your environment? That would give me a better idea as to what is happening.
Hi Brian,
I sent you a message with the information you will need to access our user environment.
Thanks again for the help!!
I also forgot to mention that the link is located on slide 6
Thanks!
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