Can't Email Results

Jan 10, 2012

Crisa McCarty
By Crisa McCarty

Using Presenter '09 and Quizmaker 09 with Office 2010 to produce a module (like others we've made before that acutally worked before the transistion to 2010). This module should be published LMS format with email button for results to go directly to the trainer (who does magical metric analysis with the same.)

The Email Results button and the Finish button appear. Unfortunately, they seem to be for looks alone for nothing happens when pressed.

Publishing for Web gives the same results...or lack thereof.

Yes! I have a blank slide at the end. It is being saved with a unique, new name each time. Cache is cleared.

I'd sure appreciate any help this stubborn problem could get from my knowledgeable community members.

8 Replies
Crisa McCarty
over 12 years ago01/10/12 at 10:13 am (UTC)

I'm using Internet Explorer, as I have in the past successfully.  (I must admit, the changeover to new versions of the OS and Microsoft Office are throwing us for a loop in multiple instances. Doing what we've always done is generating different results from time to time.)

Students are getting a little yellow stripe across the top of their browser window asking them to allow blocked content when they try to access the zip file. I cannot replicate that on my computer. Instead, I get the following dialog box:

Being a very large company, we have a lot of security in place, however, none of these problems existed before we changed OS and upgraded to PowerPoint 2010.

Peter Anderson
over 12 years ago01/10/12 at 10:28 am (UTC)

Hi Crisa,

Please go ahead and Create an Articulate Presenter Package and upload the zip file to us so that our support engineers can have a closer look at this. You can do that here:

http://upload.articulate.com/

Please include the url for this thread and feel free to leave your case number here so that I can follow it personally. Thanks!

Crisa McCarty
over 12 years ago01/12/12 at 1:56 pm (UTC)

Email results will mail outside of the LMS!

We upgraded to Windows 7 and PowerPoint 2010. Because of our company's security measures and the new LMS that hasn't yet launched, we needed a workaround temporarily when Articulate refused to do what it had been successfully doing before the upgrade -- emailing test results to the trainer for metric analysis in another piece of software.

We have SharePoint (50 mg size limit).That's crucial to our success. Here's how:

  •  Publish the Articulate for CD (includes the Launch.exe file.)
  •  Zip it.
  •  Upload the zipped file into SharePoint.
  • Mail students the link to the zipped file.
  • They extract the files to their desktop (which retains the exe file).
  •  They use the exe file to launch the presentation, take the test and mail the results to the trainer.

Oh, the sweet taste of success! Thank you to all the staff who corresponded with me directly and repeatedly to solve this problem!

Kimberly Zwaagstra
almost 12 years ago07/12/12 at 8:57 am (UTC)

I am having a similar issue with the "email results" button not working.

I am running Windows 7 and PP 2010.

The Email Results button was working just fine for a while and appears to have randomly stopped working.

I have successfully had results go to my email in the past using the same file.

I was also suddenly having trouble getting the finish page to display (the email results button worked then); Once I got the finish page to display, the email results button stopped working.

All of these functions were working well for weeks. The only significant change I've made, other than simple edits to pages, was to compress the photos in the file.

There are 22 questions in the quiz.

Quizmaker "crashes" often or simply doesn't display the quiz at all after publishing (also a new issue).

I do not have an LMS. 

There are no engage interactions or audio included.

We use Google Chrome and Google Mail.

Help

***********************************************

For those who are looking for a solution to the absence of an option to enter a name at the end of the quiz.....I have handled that by making the first three questions of the quiz ungraded (or they could be survey questions). Users enter their name, supv name and location so I know to whom to forward the pass or fail result. (There is only option to send results to one email)

Peter Anderson
almost 12 years ago07/12/12 at 9:26 am (UTC)

Thanks for the info, Kimberly.

Can you send us your project files so we can take closer look into it? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Thanks!

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